Refund policy

Return & Refund Policy

We want our customers to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us so we can assist you.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the conditions below:

The product must be unused and in its original condition.
The product should be returned with its original packaging, tags, accessories and invoice, where applicable.
Products damaged after delivery due to customer use may not be eligible for return.
Certain products may be non-returnable due to their nature. Such exclusions will be clearly mentioned on the product page.
2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Order number
Photographs/videos of the product
Photographs of the packaging, where applicable
A brief description of the issue

After verification, we may provide a replacement, exchange or refund, as applicable.

3. Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will be processed to the original payment method used for the purchase, subject to the applicable payment provider's processing time.

4. Return Shipping

For returns because of a change of mind, the customer may be responsible for the applicable return shipping charges.

If the return is due to a product being damaged, defective or incorrectly supplied by us, we will bear the applicable return shipping cost.

5. Order Cancellation

You may request cancellation of your order before it is shipped.

Once the order has been shipped, cancellation may not be possible and the applicable return process will apply.

6. Non-Returnable Products

Products that are clearly identified as non-returnable on the product page may not be eligible for return, except where applicable consumer rights require otherwise.

7. Contact and Complaints

For return, refund or order-related complaints, please contact our customer support team and provide your order number.

We will review and respond to your complaint within the applicable time required under Indian law.

8. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian consumer-protection laws.

This policy may be updated from time to time to reflect changes in applicable laws and regulations.